Support
Help without exposing your documents
Email support@expatpilot.de and describe the screen and action that failed. Do not attach passports, permits, tax records, passwords, PINs, payment details, full reference numbers, or other sensitive document contents.
Report incorrect guidance
Use Report incorrect guidance on the affected journey or official-source card. ExpatPilot includes the content key, selected city, app version and screen automatically. It does not include document contents, names, detailed answers, addresses, or reference numbers.
Community safety and moderation
Use the in-app Report action for a specific contribution and Block this contributor when you do not want to see that person's content. Urgent safety, abuse, and exposed-personal-data reports target review within 4 hours; other Community reports target 24 hours. Read the Community Guidelines or email support@expatpilot.de. Do not attach identity documents or copy exposed personal data into the email.
Illegal-content and DSA contact
Users may select May be illegal in the in-app report flow and explain the legal concern; the contribution identifier is attached automatically. User and representative notices, moderation complaints, and requests for reconsideration may be sent in English or German to support@expatpilot.de. Orders and official communications from EU Member State authorities concerning the Digital Services Act may be sent to admin@expatpilot.de. A notice should identify the contribution, explain the legal ground, and provide accurate contact details; do not send identity documents unless lawfully requested through a verified channel.
Delete your ExpatPilot account
The complete deletion instructions and web request route are available at expatpilot.de/delete-account.
- Open ExpatPilot and sign in to the account you want to delete.
- Open Profile & More, then Account.
- Select Delete account, read the consequences, and confirm.
- Keep the app open until server deletion and local-vault cleanup both report success.
- If deletion cannot finish, email support@expatpilot.de from the account email with the subject “Account deletion request”. Do not attach identity documents.
Account deletion removes user-owned journeys, tasks, account data and app-private local files. Backups or files that you exported to another app or location remain under your control. Store subscriptions must be cancelled separately through Apple or Google before deletion.
Premium subscription
Manage or cancel renewal in the subscriptions area of the Apple App Store or Google Play account used to purchase Premium. Cancelling normally preserves Premium until the current paid period ends. Reinstalling the app does not cancel a subscription; use “Restore purchases” in ExpatPilot after reinstalling or changing devices.
Urgent decisions
ExpatPilot support cannot provide emergency, legal, immigration, tax, insurance, medical, or financial advice. Contact the responsible authority or a qualified professional for a time-sensitive or high-impact decision.